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Refund, Returns & Cancellation Policy
Last updated . How returns, refunds and cancellations work for orders placed at dynoranet.com.
30-Day Risk-Free Returns
We back RoboTwist with the same 30-day, risk-free window mentioned on our homepage. You have 30 days from the date your order is delivered to decide it isn't for you and send it back for a full refund.
To qualify for a full refund, the item should be returned in its original condition and original packaging, with all accessories included. Products that show clear signs of use beyond simple testing, or that are missing parts, may be issued a partial refund instead of a full one.
How to Start a Return
This is a small storefront, so there's no self-serve return portal — instead, reach out through our contact page with your order number and the reason for the return, and we'll send you return instructions by email. Please start your return within the 30-day window described above; reaching out on day 29 is fine.
Refund Timing & Method
Once we receive your returned item, we inspect it and issue your refund to the original payment method within 5–7 business days. Depending on your bank or card issuer, it can take a few additional business days for the refund to show up on your statement after we process it.
Shipping charges (if any were paid at checkout) are refunded along with the item unless the return is due to a change of mind rather than a defect or shipping error, in which case the original shipping charge is non-refundable.
Order Cancellation
Changed your mind right after ordering? If your order hasn't shipped yet, contact us as soon as possible and we'll cancel it and refund you in full — no questions asked. Because processing is quick (typically 1–2 business days, per our Shipping Policy), the sooner you reach out, the better our chances of catching it in time.
Once an order has shipped, it can no longer be cancelled — at that point it falls under the return policy above, and you're welcome to send it back once it arrives.
Exceptions
A few situations fall outside the standard refund above:
- Items damaged through misuse, accident, or unauthorized modification after delivery aren't eligible for a refund.
- Items that arrive damaged or defective are always covered — contact us and we'll make it right with a replacement or refund, no return-shipping cost to you.
- Gift cards or promotional credits issued for a return are non-transferable.
Questions
For anything not covered here, reach out through our contact page, or write to PadPrint / G-UNIT MEDIA Kft., Váci út 71., 1047 Budapest, Hungary — telephone 36 20 954 7622, email hello@padprint.hu.